Senior Specialist-- Customer Advocacy Clinical

What Customer Advocay - Clinical contributes to Cardinal Health

Customer Advocacy - Clinical is responsible for managing the clinical related customer experiences for our products and services, and maintaining regulatory compliance with regards to product complaints for all products manufactured or distributed by Cardinal Health.

  • Demonstrates product knowledge supported by clinical experience using the products or competitive products.
  • Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
  • Follows written regulatory procedures to determine the significance of each received complaint and accurately documents customer feedback.
  • Interacts and successfully works with the customer to define and resolve issues.

Qualifications

  • Bachelors degree required, advanced degree preferred
  • 10-15 years work experience
  • 6 years of management experience strongly recommended
  • Excellent leadership and communication skills

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possbile solutions to a variety of technical problems and takes actions to resolve
  • Applies judgment within defined parameters
  • Receives general guidance may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy