Patient Assistance Coordinator (Opelika, AL)

This position is located in Opelika, AL at East Alabama Medical Center
Primary Responsibility
The primary purpose of this position is the application to medication assistance programs on behalf of patients utilizing eRecovery software to drive cost containment within a health system account. The goal is to access free medications directly from pharmaceutical manufacturers’ Patient Assistance Programs via application process for needy indigent or low income person

  • Accountabilities:
    • Recover drugs that are administered or dispensed to indigent patients without third party prescription coverage
    • Build relationships with and act as liaison to physicians, patients and pharmaceutical companies regarding program systems and processes
    • Answer questions regarding the Cardinal Health policies and procedures related to the reimbursement program
    • Routinely visit key contacts within the health system to ensure high level of service and assist in program participation
    • Maintain daily contact with patients, nurses, physicians, social services, pharmacy personnel, drug sales reps and pharmaceutical companies
    • Discuss medication options with physician and patient based on accessibility and availability (outpatient environment)
    • Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information
    • Manage and process applications to pharmaceutical manufacturers’ Patient Assistance Programs for recovery of drugs administered/dispensed to indigent patients without third party coverage
    • Educate physician, patient and drug companies on program mission, guidelines, requirements and appropriate referral
    • Extensive patient education/counseling to determine eligibility for assistance
    • Identify and resolve rejected applications, including accessing comparable drug regimen
    • Refer patients that do not qualify for programs to other outside assistance. I.e. local charities
    • Manage drug recovery application process
    • Monitor and track value of drugs recovered for billing and reporting processes
    • Maintain security and confidentiality of patient information

Qualifications:

  • Acute Hospital experience preferred; 3+ years of work experience in customer service, pharmacy operations such as sales, purchasing or in an administrative capacity

Knowledge/Skills Requirements:

  • Above average organizational skills
  • Strong analytical skills
  • Must be self-motivated and have the ability to understand and follow instructions
  • Strong Microsoft Office skills (Excel, Word, Outlook)
  • Strong written and verbal communication
  • Able to work independently and solve problems on behalf of Cardinal and the customer
  • Must be able to prioritize work to maximize job effectiveness
  • Excellent interpersonal skills
  • Strong ability to work under pressure and meet deadlines
  • Must be detail oriented with strong follow-up skills
  • Strong telephone presence/etiquette
  • Better than average layman’s knowledge of various medications, medication classes, medical ailments and standard treatments
  • Must have knowledge of hospital and clinic operations
  • Experience working in a high volume, dynamic (changing) environment is necessary
  • Must have experience working with the public in a healthcare environment
  • Experience with low-income/special needs public is preferred
  • Experience with social programs and/or charitable organization is helpful