Nurse, Individualized Care (LVN)

JOB TITLE: Nurse, Individualized Care

At Cardinal Health, we’re developing the innovative products and services that make healthcare safer and more productive. Join a growing, global company genuinely committed to making a difference for our customers and communities.

Function: Clinical Operations Function

Family: Individualized Care

What Individualized Care contributes to Cardinal Health

Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.

What is expected of you for success in your role

The Nurse Case Manager is responsible for serving as a central point of contact to facilitate all aspects of clinical support encompassed in the Adverse Events process.

What is expected of you and others at this level in Clinical Operations for functional success

  • Proactively develops and maintains broad knowledge of the technical disciplines in own functional area(s); applies broad knowledge of trends and best practices in a manner that ensures exceptional performance and results.
  • Uses deep subject matter expertise, influence and process skills to help the enterprise clients and stakeholders identify and meet their high priority needs while considering cultural and diversity implications.
  • Demonstrates deep expertise of supported client; collaborates with COE to identify the drivers leading to business success.
  • Manages day-to-day operational processes; develops and implements procedures in response to changing business needs and program design.
  • Diagnoses problems related to daily transactional processes; determines possible resolutions and implements effective solutions in a timely manner.

* this role has no patient interaction via phone or in person

Accountabilities in this role

  • Reviewing all faxes received for a specific program looking for Adverse Events
  • Reporting Adverse Events and submitting back to client’s Drug Safety team via email
  • Managing shared Adverse Events mailbox – reviewing communications, routing queries/requests for clarification to appropriate Sonexus Health representatives
  • Ensuring adherence to Drug Safety reporting time requirements
  • Typical schedule: Monday-Friday 8:00 a.m. – 5:00 p.m. CST


  • Undergrad preferred
  • Licensed Vocational Nurse preferred

  • Experience in Telehealth Nursing preferred

  • Experience with Microsoft Office products including Word, Outlook and Excel required