Manager, Customer Operations - Customer Service

What Operations Management contributes to Cardinal Health

Operations Management is responsible for strategic oversight and leadership direction within the Operations function

Qualifications

  • High school diploma required
  • degree preferred
  • 3-5 years experience
  • 3+ supervisory/management skills
  • Strong communication skills
  • Strong knowledge of Microsoft Office products
  • Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphteria/Pertussis

Accountabilities

  • Responsible for managing all aspects of order management and customer service. 

  • Works colloboratively with other Customer Service and Customer Operations Leaders.

  • Supports new business opportunities and partners with cross functional teams to ensure the flawless execution of receivables programs 

  • Interacts with key client contacts to provide information and strengthen partnerships 

  • Acts as a key stakeholder and subject matter expert for strategic projects within the Customer Service department 

  • Ensures key performance indicators are met for each account while exceeding all customer service expectations 

What is expected of you and others at this level

  • Manages department operations and supervises professional employees, frontline supervisors and/or business support staff
  • Participates in the development of policies and procedures to achieve specific goals
  • Ensures employees operate within guidelines
  • Decisions have a short term impact on work processes, outcomes, and customers
  • Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
  • Interactions normally involves resolution of issues related to operations and/or projects
  • Gains consensus from various parties involved