Hospital Pharmacy Technician (Spanish Medication History Technician)

JOB OBJECTIVE:

This person should have a pharmacy technician background, as well as previous pharmacy or hospital experience. This person must be Nationally Certified and hold a state license with 3-5 years of community pharmacy experience, good customer service, strong communication and problem solving skills/critical thinking skills, and Spanish fluency.

Medication History Technicians assist the pharmacy, nursing and medical staff in obtaining accurate home medication lists from patients entering the hospital and conveying that information verbally or electronically to the appropriate provider of care.  Maintain a professional presence throughout the hospital.  Assure pharmacy services and activities are carried out to meet goals and standards of both Cardinal Health and the client/hospital.

PRIMARY POSITION ROLES:

  • The Medication History Technician will work primarily in the Emergency Department but also in Surgery, Pre-admission testing, inpatient nursing units and other patient care areas
  • The basic function will be to obtain accurate home medication histories by chart review, patient interview and phone calls to retail pharmacies and physician offices
    • Processes, enters, and interprets physician/nurse medication histories and completes full history documentation in computerized system
    • Clarifies information through communication with the providers, patients, and other pharmacies
    • May use medication history software and state databases to gather home medication histories
  • Other duties will include updating computerized home medication data bases and reconciling these lists to orders written upon admission to the hospital
  • Assists, consults, contributes, executes, and participates in the daily activities of the Pharmacy Department to ensure that optimum pharmaceutical care is provided to all patients 
  • Works cooperatively with all staff members; voices concerns and suggestions to appropriate persons in a positive manner
  • Maintains logs, records, and other required documentation accurately; files documentation in appropriate locations
  • Maintains security and confidentiality of passwords
  • Attends and participates in departmental meetings, in-services, and quality improvement programs
    • Maintains all required training and education per department requirements (e.g. HealthStream, myLearning, Continuing Education)
  • Adheres to hospital and departmental policies and procedures.  Complies with all requirements related to risk management, safety, security, fire, and infection control.  Complies with all applicable state, local and federal regulations

SECONDARY POSITION ROLES:

  • Maintains safety-integrity-professionalism of pharmacy at all times
  • Organizes and prioritizes work assignments
  • Collects data, conducts quality monitors, and completes documentation as assigned
  • Demonstrates good oral and written communication
  • Answers the telephone, identifying self and department; directs calls to appropriate personnel
  • Keeps pharmacy areas clean, neat, and well organized; Keeps pharmacy equipment clean
  • Performs other duties as assigned by supervisor
  • Wears hospital badge identification while on duty.
  • Meets dress code standards; appearance is neat and clean. Is conscientious in regard to personal hygiene.
  • Treats patients and families with respect and dignity.  Assures confidentiality of patient records.
  • Maintains a good working relationship both within the department and with other departments.
  • Assists in the resolution of problems or concerns while being a supportive team member.
  • Consistently strives to promote great customer service in all aspects of the job.

    SKILLS USED TO PERFORM:

  • Effective interpersonal skills
  • Ability to prioritize
  • Technician skills
  • Stress Management skills
  • Computer skills

    QUALIFICATIONS:

  • High school degree or equivalent
  • Current technician certification and required licensing
  • Three to five years previous experience as a hospital or community pharmacy technician preferred
  • Customer service skills
  • Training and proficiency in age specific therapies for hospital patients.
  • Must be fluent in Spanish with the ability to read, write and speak.

    CRITICAL DEMANDS

  • Customer oriented at all times - must be diplomatic
  • Work within a diverse workforce
  • Pressure to perform in emergency situations
  • Decision-making responsibility
  • Constant interruptions
  • Ability to handle multiple projects
  • Maintains strict confidentiality of patient, visitor, and employee information; complies with HIPAA Privacy Rule standards
  • Refers complex unusual problems to supervisor
  • Position is classified as OSHA Category II, where regular job duties have continuous potential of exposure to blood borne pathogens throughout the day.  Steady, active work that may include walking, standing, sitting, bending and stooping.  Work may involve transporting supplies.