Field Service Engineer

What Customer Operations Support>contributes to Cardinal Health

Responsible for providing outsourced services to customers relating to medical billing, medical reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

  • Assist in coordinating hospital installations and repairs for all current and new customers. This includes, but is not limited to, compiling pre-field service metrics, preparing visit documentation, obtaining and configuring replacement parts, attending pre-field service meetings, coordinating travel arrangements and ensuring that all logistical issues are addressed prior to any service or install visits.
  • Install/configure computer hardware and software on site as well as conduct extensive audit processes to ensure equipment is fully operational.
  • Collaborate with hospital IT department as well as internal resources to ensure network and interfaces are connected and running properly.
  • Perform on-site and remedial training for customers which includes the use of installed devices as well as our online application.
  • Perform all field repairs of any hardware or software used or deployed at a customer site.\ Responsible for assisting in monitoring installed devices after implementation.
  • Perform routine maintenance and updates either via remote connection to installed devices in production environment

Qualifications

  • Bachelors degree required
  • 2-4 years experience
  • Strong communication skills

What is expected of you and others at this level

  • Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possbile solutions to a variety of technical problems and takes actions to resolve
  • Applies judgment within defined parameters
  • Receives general guidance may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy
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"Los Angeles Metro Area"

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