Director, SAP Platform Operations

This role has accountability for operational support of Basis, Solution Manager, Hana and SAP General Risk and Compliance (GRC).  In addition, this role has responsibility for supporting a large project portfolio of strategic business projects and technology refresh.  

This role is also responsible for managing our SAP Max Attention engagement.  Key relationships for this role are all of the SAP application development and support teams and security operations.


  • Drive continuous improvement in SAP platform operations (emphasis on HANA)
  • Support our strategic business projects
  • Lead the team through learning cycle of S4HANA upgrades
  • Partner with our cloud team on appropriate use of public cloud for SAP
  • Partner with security operations on tactical and strategic agendas
  • Enable continuous integration and dev ops in the SAP landscape

What Software Information Platforms contributes to Cardinal Health

Software and Information Platforms is responsible for technical configuration, design, administration, development, implementation and support of application and information frameworks that Cardinal Health application solutions utilize.

  • Demonstrates and applies technical (not functional) knowledge of software development frameworks and business process configuration systems. Examples include (not limited to) java application servers, integration and information systems, ERP systems, business rules engines, business process management and .et development frameworks.
  • Leverages fluency in technical languages, operating systems, application programming interfaces,> and troubleshooting.
  • Demonstrates knowledge of software development life cycle, modeling of business processes, application design patterns, business/functional documents. Estimates to high level business requirements and provide options analysis.
  • Demonstrates basic knowledge of infrastructure subcomponents and interoperability including (but not limited to) SAN, network (application routing) and compute platforms.
  • Demonstrates knowledge of system information dependencies and end to end application transaction competency.
  • Maintains platform or system health and availability requirements including HADR testing.
  • Resolves support issues involving production systems.
  • Partners with Enterprise Architecture teams for product selection and productcapability roadmaps and information governance processes.
  • Monitors and manages proactive maintenance to application platform environments
  • documents and manages SOPs for software and information platform systems.
  • Interfaces with business solution teams and partners on operational platform events as well as solution design needs.


  • Bachelors degree in related field or equivalent work experience
  • 10+ years experience in related field preferred
  • Prior supervisory experience required
  • Financial acumen and experience in build and run settings recommended
  • Experience with latest SAP technologies preferred
  • Direct experience in large, technically complex solutions preferred

What is expected of you and others at this level

  • Provides leadership to managers and experienced professional staff may also manage front line supervisors
  • Manages an organizational budget
  • Develops and implements policies and procedures to achieve organizational goals
  • Assists in the development of functional strategy
  • Decisions have an extended impact on work processes, outcomes, and customers
  • Interacts with internal and/or external leaders, including senior management
  • Persuades others into agreement in sensitive situations while maintaining positive relationships