Coordinator, Quality Assurance

What Quality Assurance contributes to Cardinal Health

Quality Assurance is responsible for developing and implementing a compliant and cost effective quality system that assures products and services are reliable, safe and effective.

  • Demonstrates knowledge of quality systems and approaches.
  • Demonstrates an understanding of the relevant regulations, standards and operating procedures.
  • Demonstrates ability to perform investigations / root cause analysis and develop corrective actions.
  • Demonstrates an understanding of the requirements and has the ability to perform gap assessments to those requirements.
  • Demonstrates an understanding of quality concepts such as: cost of quality, analytical metrics and / or statistics, trending, quality planning, validation, CAPA and problem solving.
  • Works cross-functionally and has the ability to interpret the requirements as well as educate and influence others on those requirements.

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems

Accountabilities

  • Knowledgeable about the client program and product/service offerings.
  • Interprets and transcribes inbound and outbound calls from patients and health care providers. 
  • Responsible for prompt, neat and accurate transcription of records.
  • Produce clear and accurate transcriptions within client established time frames. 
  • Identify trends and training needs from transcription opportunities and escalate appropriately. 
  • Able to work effectively with dynamic, integrated task teams
  • Ability to maintain a work pace appropriate to the workload

Qualifications

  • 2 years call center experience
  • 2 years of transcriptionist experience
  • Certified Medical Transcriptionist (CMT) strongly preferred
  • HS Diploma or GED
  • Knowledge of medical terminology
  • Excellent organizational skills
  • Exceptional listening skills
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
  • Strong knowledge of customer care processes and techniques
  • Multi-tasking, time management and prioritization skills