Coordinator, Individualized Care (Intake Coordinator)

What Individualized Care contributes to Cardinal Health

Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems

Accountabilities in this role

  • Provides intake services and setup for all new patients.
  • Coordinates the patient's care with physician offices, nurses, pharmacists and patients.
  • Coordinates prescription deliveries and refills for patients.
  • Supports other team members in the healthcare team.
  • Performs physical activities related to the preparation and distribution of prescription medications under the direct supervision of a Pharmacist.
  • Answers phone calls from patients, medical offices and customer service representatives.

Qualifications 

  • HS diploma
  • Certified Pharmacy Technician preferred
  • 1+ years' related experience