Clinical Nursing Supervisor

What Individualized Care contributes to Cardinal Health

Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.

What is expected of you and others at this level

  • Coordinates and supervises the daily activities of operations, or business support staff
  • Administers and executes policies and procedures
  • Ensures employees operate within guidelines
  • Decisions have a direct impact on work unit operations and customers
  • Frequently interacts with subordinates, customers and peer groups at various management levels
  • Interactions normally involve information exchange and basic problem resolution

Accountabilities

  • Supervision of licensed nurses who perform compliance persistency calls and pharmacovigilance in a call center environment
  • Assisting with the day-to-day operations to include quality monitoring of calls and charting
  • Training on adverse event, product complaint reporting, and medical information to clinical and non-clinical staff
  • Implementation of new programs to include writing and updating work instructions and standard operation procedures
  • Performing User Acceptance Testing of new and existing systems
  • Onboarding of new clinical staff
  • Providing phone coverage for breaks, lunches and absences as needed
  • Sending adverse event reconciliation reports to clients
  • Mentoring and coaching staff to meet key performance indicators
  • Interviewing potential new candidates
  • Assisting with program development
  • Being a positive change agent

Qualifications

  • Undergrad preferred or equivalent work experience, preferred
  • 0-2 years of experience in related field, preferred
  • Previous supervisory experience, preferred
  • 5 years of hospital or clinical experience, preferred
  • Knowledge of rare diseases and oncology, preferred
  • Chronic disease management, preferred
  • Basic health insurance knowledge, preferred
  • Call center and telephonic nursing background, preferred
  • Must have current Texas RN license, required
  • Able to obtain RN licenses in other States within one year of employment, required
  • Case Management certification desired, preferred; other certifications considered
  • Experience working with high functioning teams, preferred
  • Must have excellent computer and writing skills, preferred
  • Ability to work with Excel spreadsheets, PowerPoint, preferred
  • Spanish speaker desired, preferred
  • Experience with teaching and development of instructional material, preferred
  • Conducting web meetings, preferred