Analyst, IT Client Support

What IT Client Support contributes to Cardinal Health

IT Client Support is responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, warehouse technologies, and associated peripherals.

  • Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.
  • Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process.Experience providing support via in-person, phone, or remote methods.
  • Installs/removes/configures hardware and software.
  • Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Partners with end users to correlate business requirements to technology solutions (strong business acumen).
  • Prioritizes effectively and escalates as needed.
  • Responds to customer needs and services as assigned.

Qualifications

  • Bachelors degree in related field or equivalent work experience
  • Applicable technical certifications preferred

What is expected of you and others at this level

  • Applies basic concepts, principles, and technical capabilities to perform routine tasks
  • Works on projects of limited scope and complexity
  • Follows established procedures to resolve readily identifiable technical problems
  • Works under direct supervision and receives detailed instructions
  • Develops competence by performing structured work assignments
  • Customer service oriented
  • Proactively looks for solutions
  • Team player oriented