Analyst, Disputes

What Collections contributes to Cardinal Health

Collections is responsible for the collection of customer accounts receivable, credit hold decisions, and the development and negotiation of payment plans.

What is expected of you and others at this level

  • Applies acquired job skills and company policies and procedures to complete standard tasks
  • Works on routine assignments that require basic problem resolution
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Refers to policies and past practices for guidance
  • Receives general direction on standard work; receives detailed instruction on new assignments
  • Consults with supervisor or senior peers on complex and unusual problems

Accountabilities

  • Research disputed invoices utilizing various system tools as well as interaction with other departments within Cardinal to gain resolution.
  • Ensures that customers have a positive experience; commits to meet or exceed customer expectations.
  • Identifies opportunities to improve efficiency while providing flawless transactions, services and products; manages monetary assets and other resources to optimize cost effectiveness. 
  • Manages day-to-day operational processes; develops and implements procedures in response to changing business needs and program design.
  • Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
  • Diagnoses problems related to daily transactional processes; determines possible resolutions and implements effective solutions in a timely 

Qualifications

  • BS/BA preferred in a related field preferred
  • Minimum of 2 yrs corporate finance or related experience preferred
  • Excel/Word experience
  • SAP and Business objective experience preferred 
  • Analytical skills