Account Manager

  • We are looking for a 2 qualified Sales account manager to join our Belgium team and 1 for the Dutch team;
  • You will be responsible for developing long-term relationships with customers and overseeing sales;
  • For the Belgium team we are looking for account managers who speak and write French, Dutch and English;
  • As a Sales account manager, you will work to satisfy our customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience;
  • You should have excellent communication and negotiation skills and be customer service oriented. Ultimately, you should be able to grow our business by building successful, long-term client relationships.



Responsibilities

  • Manage a portfolio of accounts to achieve long-term success;
  • Develop positive relationships with clients;
  • Act as the point of contact and handle customers individual needs;
  • Generate new business using existing and potential customer networks;
  • Resolve conflicts and provide solutions to customers in a timely manner;
  • Report on the status of accounts and transactions;
  • Set and track sales account targets, aligned with company objectives;
  • Monitor sales metrics (e.g. quarterly sales results and annual forecasts);
  • Play an active role within the team by providing market and competitor intelligence, feedback on local trends and working towards agreed objectives with the Regional Sales Manager;
  • Attendance at both internal and external meetings, workshops and exhibitions as required, which may include some out of hours working from time to time;
  • Suggest actions to improve sales performance and identify opportunities for growth.

Experience

  • A proven, consistent and successful medical devices sales / training track record with demonstrable Account Management skills;
  • Ability to learn and understand complex clinical product knowledge and clinical data;
  • Must be self-motivated to drive ideas and develop business opportunities;
  • Natural ability to spot a business opportunity and the ability to persuade and influence others;
  • Ability to work independently with a high competency in time management;
  • Able to build and maintain strong business and customer relationships;
  • Excellent interpersonal skills;
  • Sound presentation skills  in order to educate and demonstrate products to a variety of clinical  audiences;
  • A thorough understanding of the NHS purchasing structure;
  • Must be able to demonstrate competence in Microsoft Office packages and CRM systems.

Education

  • Nursing or clinical education or degree level in relevant subject
  • Computer IT literate – Excel, PowerPoint, Word, CRM
  • Full current driving license

Job Competencies

  • Technical knowledge - The ability to use and demonstrate technical, medical equipment in the clinical setting.
  • Commercial Excellence skills: knowledge of account segmentation and DMU management
  • Business acumen - The ability to demonstrate a flexible approach to changing business situations is necessary in order to recognise solutions and provide new methods for achieving targets and objectives with the desire to achieve and exceed expectations.
  • Communication Skills - Proficiency with all modes of modern communication including e-mail, telephone, video conferencing as well as verbal and written.
  • Ability to impart technical knowledge and educate a variety of clinical audiences
  • Administrative skills - Ability to maintain records and analyse sales data from the on-line sales data system.
  • Time management – The ability to prioritise, organise and meet deadlines is essential.
  • Interpersonal Skills – The ability to develop and maintain key relationships with customer base in order to provide educational support and exceed customer expectations