What IT Service Center contributes to Cardinal Health
IT Service Center is responsible for resolving customer/client technical problems and responding to questions in accordance to service level objectives, processes and procedures.Serves as liaison between customer/client and IT to resolve business issues related to technologies.
Provides technical support to the organizations internal/external users of computer applications and hardware.
Answers questions regarding system procedures, online transactions, systems status and downtime procedures.
Serves as a liaison between customer/client and IT to resolve business issues related to technologies.
Collaborates with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
Maintains a troubleshooting tracking log ensuring timely resolution of problems.
Manages user access rights.
Bachelors Degree in related field or equivalent work experience
8+ years experience in related field preferred
What is expected of you and others at this level
Manages department operations and supervises professional employees, frontline supervisors and/or business support staff
Participates in the development of policies and procedures to achieve specific goals
Ensures employees operate within guidelines
Decisions have a short term impact on work processes, outcomes, and customers
Interacts with subordinates, peer customers and suppliers at various management levels may interact with senior management
Interactions normally involves resolution of issues related to operations and/or projects
Gains consensus from various parties involved
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or protected veteran status.
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I started my career as an IT programming analyst and have progressed into management. Cardinal Health provides various training programs to help individuals be successful in their job and grow professionally.
This is a great place to work because the people here strive to make a great difference in healthcare every day.
Gopikrishna, Manager, Software Engineering