Job Number: 20020366

Location: Bonifacio Global City, PH

Date Posted: 9-2-2017

Job Title: Analyst, IT Service Center

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What IT Service Center contributes to Cardinal Health

IT Service Center is responsible for resolving customer/client technical problems and responding to questions in accordance to service level objectives, processes and procedures.Serves as liaison between customer/client and IT to resolve business issues related to technologies.

  • Provides technical support to the organizations internal/external users of computer applications and hardware.
  • Answers questions regarding system procedures, online transactions, systems status and downtime procedures.
  • Serves as a liaison between customer/client and IT to resolve business issues related to technologies.
  • Collaborates with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.
  • Maintains a troubleshooting tracking log ensuring timely resolution of problems.
  • Manages user access rights.

Qualifications

  • Bachelors Degree in related field or equivalent work experience

What is expected of you and others at this level

  • Applies basic concepts, principles, and technical capabilities to perform routine tasks
  • Works on projects of limited scope and complexity
  • Follows established procedures to resolve readily identifiable technical problems
  • Works under direct supervision and receives detailed instructions
  • Develops competence by performing structured work assignments

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Meet Gopikrishna

I started my career as an IT programming analyst and have progressed into management. Cardinal Health provides various training programs to help individuals be successful in their job and grow professionally. This is a great place to work because the people here strive to make a great difference in healthcare every day. Gopikrishna, Manager, Software Engineering