In your role as Operations Manager, you will play a key role in the day by day operational management of our Third Party Logistics Provider to optimize European operations.
It is also expected you will build a strong relationship with our Suppliers, Customers Service, Sales Support and Trade departments to support our customers in EMEA.
Responsibilities and Tasks
Act as a link between CardinalHealth and our 3PL for Warehousing and transportation to ensure a smooth product flow;
Support regional projects like product launches, VAL services, inventory optimization and others;
Work with 3PL to develop and secure the required processes to service our direct customers and distributors within EMEA;
Support to resolve operational challenges which may impact the day by day operational processes from Inbound, storage, outbound and transportation;
Closely monitor defined SLA’s and related KPI’s of the various processes;
Define area of improvements is part of the constant strive for improving services, performance and cost control;
Complaints received will need to be handled in respect to limit customer impact, but also to work with the 3PL to improve process, install preventive actions, etc.;
Evaluate on a monthly base defined reporting, trending and cost control and initiate operational excellence by continuous challenging the 3PL;
Be accountable for milestones, expectations, metrics tracking and reporting related to warehousing and transportation;
Prioritize and manage specialty shipments / emergency orders and critical issues;
Required and Preferred Qualifications
BSc in supply chain, logistics or equivalent
+ 5 years’ experience in a warehouse and transportation environment
Experienced in managing Third Party Service provider
Ability to work independently and has strong relationship building skills
Strong interpersonal, communication, analytical and complex problem solving skills
experience in medical devices and/or pharmaceutical industry
A working knowledge of continuous improvement tools and techniques
Comprehensive knowledge of transportation management
Knowledge and understanding of industry standards
Experience with SAP (or other ERP systems) is preferred
Fluent in English and preferably German or Dutch
Organizational skills and ability to manage multiple priorities
Flexibility to support daily operational needs as needed
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or protected veteran status.
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The receiving process is the most satisfying to me because I get to learn more about the products that I handle.
I always ensure that we are not over- or under-receiving, to prevent errors. I also train and certify new hires on how to use equipment. This is a great place to work, with great people.
Ibrahim, Associate II, Warehouse Operations