Job Number: 20017844

Location: Netherlands, NL

Date Posted: 7-22-2017

Job Title: Operations Support Manager EMEA

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Job Description

In your role as Operations Manager, you will play a key role in the day by day operational management of our Third Party Logistics Provider to optimize European operations.

It is also expected you will build a strong relationship with our Suppliers, Customers Service, Sales Support and Trade departments to support our customers in EMEA.

Responsibilities and Tasks

  • Act as a link between CardinalHealth and our 3PL for Warehousing and transportation to ensure a smooth product flow;
  • Support regional projects like product launches, VAL services, inventory optimization and others;
  • Work with 3PL to develop and secure the required processes to service our direct customers and distributors within EMEA;
  • Support to resolve operational challenges which may impact the day by day operational processes from Inbound, storage, outbound and transportation;
  • Closely monitor defined SLA’s and related KPI’s of the various processes;
  • Define area of improvements is part of the constant strive for improving services, performance and cost control;
  • Complaints received will need to be handled in respect to limit customer impact, but also to work with the 3PL to improve process, install preventive actions, etc.;
  • Evaluate on a monthly base defined reporting, trending and cost control and initiate operational excellence by continuous challenging the 3PL;
  • Be accountable for milestones, expectations, metrics tracking and reporting related to warehousing and transportation;
  • Prioritize and manage specialty shipments / emergency orders and critical issues;

Required and Preferred Qualifications

  • BSc in supply chain, logistics or equivalent
  • + 5 years’ experience in a warehouse and transportation environment
  • Experienced in managing Third Party Service provider
  • Ability to work independently and has strong relationship building skills
  • Strong interpersonal, communication, analytical and complex problem solving skills
  • experience in medical devices and/or pharmaceutical industry
  • A working knowledge of continuous improvement tools and techniques
  • Comprehensive knowledge of transportation management
  • Knowledge and understanding of industry standards
  • Experience with SAP (or other ERP systems) is preferred
  • Fluent in English and preferably German or Dutch
  • Organizational skills and ability to manage multiple priorities
  • Flexibility to support daily operational needs as needed

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Meet Ibrahim

The receiving process is the most satisfying to me because I get to learn more about the products that I handle. I always ensure that we are not over- or under-receiving, to prevent errors. I also train and certify new hires on how to use equipment. This is a great place to work, with great people.
Ibrahim, Associate II, Warehouse Operations