Lead team, including arvato, to successfully govern and execute underlying processes necessary to facilitate accurate customer ordering, fulfillment and invoicing.
Establish business partner relationships with Cardinal Health Commercial Teams, Customer Service and IT.
Collaborate with Cardinal Health shared services and centers of excellence to leverage best practices.
Lead successful integration of business expansion opportunities and other projects.
Maintain a proper internal control environment over processes and data; support audits and reviews.
Ensure positive customer experience in an efficient and cost effective manner.
Proactively identify resource needs, including IT-enabled solutions, to meet short and long term business objectives.
Effectively use metrics to inform day-to-day business activities as well as management communications on overall health of processes
Ensure CAH and the third party providers teams are properly trained on process, tools and technology
Enable front line third party providers Customer Service Agents to consistently meet customer needs in compliance with established business policies.
Ensure discrepancies are resolved in a timely manner and root causes addressed to reduce errors.
Act as a subject matter expert, including sponsorship of IT-enabled solutions
Advise management of changing needs of customer base and recommend process, system, organization changes to accommodate customer requirements and increase productivity
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or protected veteran status.
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The service that Cardinal Health delivers sets it apart from other companies. Cardinal Health is a one-stop shop. We provide great service and great products, at a great price. The most satisfying aspect of my work is that it is purpose driven.
At the end of the day, I know that what I have done has impacted someone’s life.
Rebecca, Medical Coordinator – Midwest and Southeast Regions