Job Number: 20017997

Location: Dublin, IR

Date Posted: 9-26-2017

Job Title: Director, Customer Operations EMEA

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Duties & Responsibilities:

  • Lead team, including arvato, to successfully govern and execute underlying processes necessary to facilitate accurate customer ordering, fulfillment and invoicing.
  • Establish business partner relationships with Cardinal Health Commercial Teams, Customer Service and IT.
  • Collaborate with Cardinal Health shared services and centers of excellence to leverage best practices.
  • Lead successful integration of business expansion opportunities and other projects.
  • Maintain a proper internal control environment over processes and data; support audits and reviews.
  • Ensure positive customer experience in an efficient and cost effective manner.
  • Proactively identify resource needs, including IT-enabled solutions, to meet short and long term business objectives.
  • Effectively use metrics to inform day-to-day business activities as well as management communications on overall health of processes
  • Ensure CAH and the third party providers teams are properly trained on process, tools and technology
  • Enable front line third party providers Customer Service Agents to consistently meet customer needs in compliance with established business policies.
  • Ensure discrepancies are resolved in a timely manner and root causes addressed to reduce errors.
  • Act as a subject matter expert, including sponsorship of IT-enabled solutions
  • Advise management of changing needs of customer base and recommend process, system, organization changes to accommodate customer requirements and increase productivity

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Meet Rebecca

The service that Cardinal Health delivers sets it apart from other companies. Cardinal Health is a one-stop shop. We provide great service and great products, at a great price. The most satisfying aspect of my work is that it is purpose driven. At the end of the day, I know that what I have done has impacted someone’s life.
Rebecca, Medical Coordinator – Midwest and Southeast Regions