As the CIMS Account Manager you will have responsibility for project management, training and support, which will require a very high level of acumen in clinical workflows and account management in the hospital IT environment.
In this role you will be responsible for supporting the sales team during the sales process, ensuring all IT related issues are addressed.
You will also be responsible for ensuring that all steps in the pre-deployment plan have been accomplished to ensure a successful implementation.
You will also support your customers through the hyper care period, ensuring all issues are identified and addressed expeditiously. You will also provide ongoing support to your CIMS customers, performing quarterly business reviews, identifying opportunities for expansion and working closely with the CIMS development team on any enhancement requests requested by your customers.
Cultivate relationships to ensure successful, long-term customer experience culminating in a renewal
Articulate benefits and adoption strategies to new and existing customers
Responsible for ongoing consultative support to the hospital end users and leadership. This includes regular visits to review hospital utilization of CIMS features and functions, phone support to hospital users, and regular business reviews including analysis of success metrics.
Owning and administering the project plan to ensure a successful deployment.
Provide support to pre-implementation assessment activities including mapping current and future workflows, mapping how CIMS works within the legacy inventory chain systems and EMR environments ( IT Systems), and providing recommended CIMS layouts, where applicable
Responsible for customer advocacy to ensure issues are resolved in a timely and effective manner while adhering to CIMS policies and procedures.
Work collaboratively with internal and external teams including Operations, Customer Service, and Software Engineering during deployment process.
Support project management and implementation through facilitation of change management activities with end users such as clinicians and supply chain leaders.
Collaborate with the sales team around CIMS expansion opportunities within the account.
Identify opportunities post go-live for improved analytics and enhancements to further differentiate our solutions.
Master the full range of products/services in CIMS and keep up with new product introductions.
May be asked to work with Marketing to present at industry conferences and webinars, and to assist in developing customer case studies and articles for publication.
Participate in product development initiatives including new product design, documentation review, and ensuring that customers benefit from new products and enhancements.
Cardinal Health is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, or protected veteran status.
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I enjoy playing an integral role in ensuring that our customers are receiving the right product in a timely and orderly fashion. I also like the friendly atmosphere at our facility and I
appreciate the balance between work and personal time that Cardinal Health gives its employees.
Mo, Senior Associate, Shipping Control Coordinator